Home Departments Emergency

Emergency Room
The fully equipped emergency room is open 24 hours a day with a Triage Desk and Fast Track System to ensure prompt medical attention for all patients.

In the emergency room, the priority is to attend to patients with serious illnesses/injuries.
To facilitate this, medical condition is initially assessed at the Triage Desk after the patient has registered at the Registration Counter, and sometimes even before
registratio depending on the gravity of the situation.

The Triage Desk follows international guidelines for prioritizing patients based on:

  • a short history of the illness;
  • vital signs like temperature, pulse, respiration and blood pressure.
  • Clinical Exam

Priority Levels

There are four different levels of priority, which are as follows:

Priority 1

Patient in a state of cardiovascular arrest or imminent collapse. These patients are attended to immediately at the Resuscitation Area. The doctors will speak to the family member after they have assessed and stabilized the patient. Examples of priority 1 include: Heart attack, severe injuries, severe bleeding, shock and severe asthma attack.

Priority 2

Patients with acute medical conditions that must be radically treated in the hospital on urgent basis. These patients are in stable condition and do not require resuscitation. These patients are attended to in the Critical Care Area. In such cases, the doctors will speak to the family after they have initially assessed the patient. Like patients of fracture/dislocation ( or surgical) , moderate injuries, severe abdominal pain and other severe medical illnesses.

Priority 3
Patients with acute symptoms including minor abdominal pain, diarrhea with mild dehydration, depression, non-cardiac chest pain etc.

Priority 4
These patients have incidental complaints including earache, toothache, sore throat, suture removal and others. Such patients may be asked to visit our family physicians during the day hours.

Consultation and Treatment 

Depending upon the patient’s medical if condition, the doctor may decide to get a consultation from consultant physicians from other departments.

Observation after initial treatment/ investigations
After initial treatment and investigation, the patient may be observed in the Emergency Room for a number of hours. Following review, a decision will be made as to whether the patient’s condition requires in-hospital admission or a discharge treatment